Charlotte's Restaurant @ Landford Garden Centre (In-Excess)
Charlotte's Restaurant @ Landford Garden Centre (In-Excess), Salisbury, SP5 2BE
At a glance
A Charlotte's café-restaurant inside In-Excess Landford Garden Centre on the A36, about ten miles south-east of Salisbury on the New Forest fringe — a wider-radius option, with breakfast, lunch and afternoon-tea sittings.
Gluten-free options
Gluten-free fish and chips, cakes and bought-in gluten-free scones are available. The group's catering manager aims to offer gluten-free options at all four Charlotte's cafés and to provide a gluten-free alternative when adding new dishes. He says each site should have an allergen folder covering the 14 major allergens.
Before you order
This is one of the group's two full restaurants, and the fryer setup is confirmed from their Area Catering Manager directly: dedicated fryers for gluten-free fish and gluten-free chips. One caution — scones here are baked in-house and are NOT gluten-free; gluten-free scones are bought in from a supplier instead, and gluten-free cakes come from external bakeries, so ask for the bought-in gluten-free options by name. Group-wide, staff complete a level 2 allergen-awareness course and allergen prep uses colour-coded (purple) equipment. A new menu is in development group-wide, so check what's current when you visit.
Worth asking?
For fish and chips, can you confirm the dedicated gluten-free fryers are in use today? Are the gluten-free scones the bought-in ones, kept separate from the in-house baking?
What this means for coeliacs
Area Catering Manager Paul Hardiman confirmed dedicated gluten-free fryers at this site (one for gluten-free fish, one for gluten-free chips), alongside the group's level 2 allergen training and colour-coded prep equipment. In-house scones are not gluten-free — gluten-free scones are bought in — so the remaining care point is bakery cross-contact, which the card notes for diners.
Last checked:
Menus and kitchen practices change. Tell staff you are coeliac before you order.